Shipping and privacy page

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Shipping and privacy page 2018-06-18T09:37:05+00:00

 

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Our Policy on Privacy and Security:

Your privacy and safety is very important to us. We carry no paid banner advertising from any organization of any kind. We do not share credit card, membership, or ordering information with anyone. We are the only people who have access to your shipping address. Our mailing list is never shared, traded or sold.

Privacy Policy

This privacy notice discloses the privacy practices for Kim Rody Creations, LLC and Coastal Home Essentials, LLC.  This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. answer questions, fulfill orders, respond to emails.

If you have subscribed to our periodic newsletter we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site

Cookies

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies).  A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Third-party links

We do not include or offer third-party products or services on our website.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the website, email  kim@rody.com,  or call 772 341 6566 :

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, phone or email, your information is protected both online and offline.

Wherever we collect sensitive information via the website, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates to this Policy

This policy was updated June of 2018

 

Shipping:

Most of our products are shipped from our warehouse in Stuart, FL. There may be exceptions, for instance if Kim is in North Carolina and has something up there and can get it to you faster than Stuart.  We ship either Fedex Ground or USPS Priority Mail (US Mail). However you can also request 2nd Day or Overnight delivery at an additional cost by emailing us before you make your order.   In the case of out of stock items, for domestic orders there is no additional charge for multiple shipments – the shipping charge we initially quote for the order is what you pay. Internationally, we normally ship USPS Global Priority Mail. In the case of out of stock items on international orders we will hold your order and ship complete. If we think there will be a very long delay we will contact you to see if you want to delete the out-of-stock items from your order, or substitute another item.

Shipping Costs:

You can see your shipping charges and costs by putting the items you wish in your cart.  Shipping will be indicated for the total number of items you have. You can check out, or keep shopping!

Inventory and Stock Information:

Mini Giclees and dinnerware:  We strive to be fully stocked with dinnerware and mini giclees at all times.  Usually orders will ship within 48 hours of receipt.  We watch those stock levels closely with stock alarms, and create those items that are running short first.  If we find out after you place your order that we don’t have your item(s) in stock, or the last one in the warehouse is broken,  we will let you know right away (within 24 business hours) to let you know there will be a delay and how long it will be. We can usually create our products within one week if we are short, so you will never have to wait very long.

Larger Giclees:  We usually don’t have the exact size giclee you may want in stock. We can usually print, stretch and ship giclees within two weeks of your order.

Originals:  Original paintings may be in Kim’s studio, or may be in an art gallery in the Bahamas.  It may take us some time to arrange shipment of originals, so it is always best to inquire on the whereabouts of originals before you order.  Of course, if you commission a piece Kim will discuss timing and delivery with you.  Commissions are worked out via phone, person or email.

If you have special instructions regarding the shipping, drop us a line and we will see what we can do. One of our major advantages is that we are a small company and we can pay attention to the small details of your order.

Returns:

We want you to love love love your items you order.  If something arrives broken, please contact us as soon as possible.  We want to know if our shippers are doing a good job or not.  We may ask for a picture, or for you to return the item(s), depending on the situation.  If you decide that it JUST ISN’T FOR YOU, you can return it to us for a full refund within fifteen days of us shipping it, as long as it is in its original condition.  We want you to be very happy.

One Year Chip and Crack Guarantee:

Kim’s uses a restaurant supply company for her blanks, and the dishes are BUILT for heavy use, both on the table and in the dishwasher.  They are sturdy, substantial, and actually chip resistant, so we offer a ONE YEAR GUARANTEE against chipping or cracking. Here are the terms:

  • Small bubbles and small imperfections are common in glazed porcelain, and add to the individuality and beauty of the dishes, and are not covered by this guarantee.
  • Kim Rody dinnerware on this site is guaranteed against chips or cracks for one year from date of purchase.
  • Chipped or cracked dishes must be returned at customer’s expense. A replacement will be sent at Rody’s expense. Please pack carefully and use a tracking number.
  • If item is no longer carried, customer may choose a like sized item with the available image of their choice fired on the dish
  • Only applicable for the “Real McCoys”, dishes fired after the Kickstarter project.  Not applicable for prototypes.
  • If cracked or chipped dish was purchased through a retailer other than Kim Rody Creations, receipt/proof of purchase is required. (If you bought it direct from us we should have your information.)
  • Request must come with complete name, shipping address, phone and email address, a written explanation and the retailer’s receipt or proof of purchase if applicable.
  • Our dishes are breakable porcelain.  We only guarantee chips or cracks, not accidents,  slippery hands  or moving companies. Sorry!

Missing Items in your Basket:

We have noticed that some customers find that as they shop, items go missing from their baskets. This problem is caused when customer’s browser or firewall is configured (either manually or by default) to reject cookies. Like most on-line stores our system uses a single cookie to allow you to maintain your shopping cart contents. This cookie will expire automatically about three weeks after your last visit. The simplest solution is to turn the “cookie” function on or to call us (772 341-6566) and place the order over the telephone. We are committed to improving the ordering process, and so we will continue to work on eliminating problems such as this one.

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